Service Level Manager: Careers in IT service management

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    Service Level Manager: Careers in IT service management

    Mehka - 26. maj 2015
    ( 0 )
    ISBN/EAN:P_9781780172941
    Redna cena: 29,44 €

    The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

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    Opis

    The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

    O avtorju

    -John Sansbury-

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