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Zbirka: Storitve za kupce
58 rezultatov
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The Post-Pandemic Business Playbook - Customer-Centric Solutions to Help Your Firm Grow(2023) MINTZ, OFERCOVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before.49,60 €
MINTZ, OFER
The Post-Pandemic Business Playbook - Customer-Centric Solutions to Help Your Firm Grow
COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before.
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Values Economy(2021) WILLIAMS ALAN,WILLIAMS SAMUELEstablishing new dynamics through a shared consesus of values for better customer, business and client relations.20,83 €
WILLIAMS ALAN,WILLIAMS SAMUEL
Values Economy
Establishing new dynamics through a shared consesus of values for better customer, business and client relations.
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Five Star Service(2015) HEPPELL, MICHAELCreate magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to a18,05 €
HEPPELL, MICHAEL
Five Star Service
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to a
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Unlocking the Customer Value Chain - How Decoupling Drives Consumer Disruption(2019) THALES S. TEIXEIRAVezava: Trda31,96 €
THALES S. TEIXEIRA
Unlocking the Customer Value Chain - How Decoupling Drives Consumer Disruption
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement(2018) CHAVEZ, TOM,O’HARA, CHRIS,VAIDYA, VIVEK44,46 €
CHAVEZ, TOM,O’HARA, CHRIS,VAIDYA, VIVEK
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations(2017) BERRY, LEONARD,SELTMAN, KENTThe leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America—now in paperback34,73 €
BERRY, LEONARD,SELTMAN, KENT
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America—now in paperback
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Copy, Copy, Copy: How to Do Smarter Marketing by Using Other People's Ideas(2015) JOHN V. WILLSHIREVezava: Mehka34,73 €
JOHN V. WILLSHIRE
Copy, Copy, Copy: How to Do Smarter Marketing by Using Other People's Ideas
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Managing Customer Experience and Relationships(2022) PEPPERS, DON (PRESIDENT AND FOUNDER OF MARKETING 1:1, INC.),ROGERS, MARTHA, PH.D (FOUNDING PARTNER OF MARKETING 1:1, INC.)122,44 €
PEPPERS, DON (PRESIDENT AND FOUNDER OF MARKETING 1:1, INC.),ROGERS, MARTHA, PH.D (FOUNDING PARTNER OF MARKETING 1:1, INC.)
Managing Customer Experience and Relationships
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Customer Experience For Dummies(2015) BARNES, ROY,KELLEHER, BOB (THE EMPLOYEE ENGAGEMENT GROUP)Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety25,00 €
BARNES, ROY,KELLEHER, BOB (THE EMPLOYEE ENGAGEMENT GROUP)
Customer Experience For Dummies
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety
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Chief Customer Officer 2.0(2015) BLISS, JEANNEA Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.31,96 €
BLISS, JEANNE
Chief Customer Officer 2.0
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
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Crowning the Customer(2006) QUINN, SEN. FEARGALHow to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.20,66 €
QUINN, SEN. FEARGAL
Crowning the Customer
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.
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Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business(2013) DASU, SRIRAM,CHASE, RICHARDHelps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind cus44,46 €
DASU, SRIRAM,CHASE, RICHARD
Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind cus
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Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers(2011) SOUDAGAR, REZA,IYER, VINAY,HILDEBRAND, VOLKERThree customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding cus56,49 €
SOUDAGAR, REZA,IYER, VINAY,HILDEBRAND, VOLKER
Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding cus
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Perfect Phrases for Customer Service, Second Edition(2011) BACAL, ROBERTFilled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.18,05 €
BACAL, ROBERT
Perfect Phrases for Customer Service, Second Edition
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
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Best Practice Guide for Customer Service Professionals(2006) EDWARDS, STEPHANIE E.6,89 €
EDWARDS, STEPHANIE E.
Best Practice Guide for Customer Service Professionals
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