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Zbirka: Storitve za kupce
58 rezultatov
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The Customer Success Economy - Why Every Aspect of Your Business Model Needs A Paradigm Shift(2020) NICK MEHTAVezava: Mehka30,57 €
NICK MEHTA
The Customer Success Economy - Why Every Aspect of Your Business Model Needs A Paradigm Shift
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Effective Complaint Management(2019) STAUSS, BERND,SEIDEL, WOLFGANGFurther, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.122,11 €
STAUSS, BERND,SEIDEL, WOLFGANG
Effective Complaint Management
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
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Executive Engagement Strategies(2020) BURGESS, BEVWin the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable mutual value.60,62 €
BURGESS, BEV
Executive Engagement Strategies
Win the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable mutual value.
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(Ne)prijetna izkušnja ali Kako uspešno reševati pritožbe in reklamacije(2018) BORUT ZORANVezava: Broširana18,90 €
BORUT ZORAN
(Ne)prijetna izkušnja ali Kako uspešno reševati pritožbe in reklamacije
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The Relationship Economy - Building Stronger Customer Connections in the Digital Age(2019) JOHN DIJULIUSVezava: Trda29,88 €
JOHN DIJULIUS
The Relationship Economy - Building Stronger Customer Connections in the Digital Age
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A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction(2015) VINCENT P. MAGNINIVezava: Mehka130,71 €
VINCENT P. MAGNINI
A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
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Marketing Wisdom(2018)This book represents the work of some of the contemporary world leaders in marketing. With new ideas and nuances being discovered every day, it has become a real challenge for marketers and students of marketing to keep up to date on important contemporar52,47 €
Marketing Wisdom
This book represents the work of some of the contemporary world leaders in marketing. With new ideas and nuances being discovered every day, it has become a real challenge for marketers and students of marketing to keep up to date on important contemporar
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Gold Standard(2021) COWIE, COLINLearn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow†events for the world’s most demanding clients.27,79 €
COWIE, COLIN
Gold Standard
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow†events for the world’s most demanding clients.
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels(2022) PHILIP BERNERSVezava: Mehka44,23 €
PHILIP BERNERS
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
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Dealing with Difficult People(2022) LILLEY, ROYGain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.19,40 €
LILLEY, ROY
Dealing with Difficult People
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
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User Research(2022) MARSH, STEPHANIEPut the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods.60,62 €
MARSH, STEPHANIE
User Research
Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods.
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How To Become A Rainmaker(2013) FOX, JEFFREY JRainmakers are the people who bring money into their organisations and this book is packed with hints and tips to pursue prospective customers and keep them.19,44 €
FOX, JEFFREY J
How To Become A Rainmaker
Rainmakers are the people who bring money into their organisations and this book is packed with hints and tips to pursue prospective customers and keep them.
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification(2013) PAHARIA, RAJATThe new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. This book shows you how to create a system powered by human motivation and digital technology that creates on47,76 €
PAHARIA, RAJAT
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
The new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. This book shows you how to create a system powered by human motivation and digital technology that creates on
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Practical Customer Success Management(2019) ADAMS, RICKThis book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.73,49 €
ADAMS, RICK
Practical Customer Success Management
This book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.
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The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs(2008)Vezava: Trda33,35 €
The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience(2016) BEN REASONVezava: Trda33,35 €
BEN REASON
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
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The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets(2011) ROBERT B MILLERVezava: Mehka55,11 €
ROBERT B MILLER
The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
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The Customer Rules: The 39 essential rules for delivering sensational service(2013) LEE COCKERELLVezava: Mehka18,05 €
LEE COCKERELL
The Customer Rules: The 39 essential rules for delivering sensational service
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