Service Management: An integrated approach

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    Service Management: An integrated approach

    Mehka - 28. feb 2013
    ( 0 )
    ISBN/EAN:P_9780273732037
    Redna cena: 112,12 €

    After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

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    After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

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