Perfect Phrases for Customer Service, Second Edition

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    Perfect Phrases for Customer Service, Second Edition

    Mehka - 01. dec 2010
    ( 0 )
    ISBN/EAN:P_9780071745062
    Redna cena: 14,68 €

    Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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    Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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