Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

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    Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

    Trda - 06. dec 2015
    ( 0 )
    ISBN/EAN:P_9780071806305
    Redna cena: 32,39 €

    Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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    Opis

    Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

    O avtorju

    -Joseph Michelli-

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