Service Encounters in Tourism, Events and Hospitality - Staff Perspectives

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    Service Encounters in Tourism, Events and Hospitality - Staff Perspectives

    30. jan 2020
    ( 0 )
    ISBN/EAN:P_9781845417260
    Redna cena: 39,42 €

    This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries. 208 pages

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    Opis

    This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries. 208 pages

    O avtorju

    -Miriam Firth-

    Ostale knjige tega avtorja

    Podrobnosti o izdelku

    • Jezik: angleški
    • Leto izida: 2020
    • Število strani: 208
    • ISBN/EAN: 9781845417260
    • Mere izdelka vxš: 15.4cm x 23.4cm
    • Datum Izida: 30.01.2020
    • Založba: Channel View Publications Ltd
    • Avtor: Miriam Firth
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