Pomoč in nasveti
Return of goods
you can cancel an order until it is in the status of the processing-it's a few minutes after the award. In the top right Emka.si, select my site/My purchases, and from the displayed list, select the order for the last order. By clicking on the "I'm canceling the order, cancel an order.
Refund of the goods and recover the money
as a buyer you have the right to withdraw from the contract within 15 days of receipt of the goods. Please let us know about it at the address firstname.lastname@example.org or Youth book store, Emka.si, 1231 Ljubljana Črnuče, Brnčičeva 41e. Received the goods back to us by registered letter intact within 14 days after the notice of withdrawal from the contract. The buyer in the case of a refund of the goods alone bear the cost of return.
in the case of a refund send us your personal data, the number of the current account and a copy of the invoice. We will return the amount paid for the rejected goods within 14 days of the return of the package.
refund of the goods received within the time limit for withdrawal from the contract shall also be considered to be the message of withdrawal from the contract and you just didn't need to send.
in the purchase of audio, video or computer program you do not have the right to withdraw from the contract if you open up the security seal.
Replacement of goods with error
in the event of replacement of defective goods back to us by registered mail to the address of the youth book store, Emka.si, 1231 Ljubljana Črnuče, Brnčičeva 41e. On the Exchange please contact us at the address email@example.com or in shipment please enclose a short explanation and a copy of the account.
your order please return to the following address:
Youth book store no Emka.si (Alma Velič) Brnčičeva ulica 45 1231 Ljubljana Črnuče