This exciting new text fills a gap in the management literature on organizational change. It presents a balanced view which raises questions about the imperative of change, whose interests are being served, how change programs impact employees, and why organizations continually engage in such programs. The authors provide an overview of: change management literature; types of change techniques over time (i.e. TQM, BPR, Balanced Scorecard, Six Sigma, etc.); the role of management gurus in the rise and fall of management fashions; the impact of organizational change on organizational members; ways to understand organizational resistance; and ways to use this understanding to overcome resistance.
Featuring vignettes of companies from both sides of the Atlantic, which have undergone some of the better-known change techniques, and explore the reasons for their successes and failures, readers are encouraged to question the validity of change for change's sake. This book is an innovative and important new text for students of organizational behavior, organizational change, strategy and HRM.*Supplemented with an accompanying website