Offers practical guidance on managing the day-to-day life of colleges and universities throughout the academic year. This book takes a proactive approach and provides a range of examples and solutions for resolving dilemmas that arise in a rapidly changing environment.
List of Illustrations 1. Beyond Bureaucracy: Managing the University Year, Steve Denton with Sally Brown PART I: Selecting and Inducting Students 2. Effective Marketing in Higher Education, Rosemary Stamp, Dennis Kelly and Anne Maruma 3. Making Students Welcome: The Admissions Process, Jean Grier, Roseanna Cross and Oluwatoyin Gladstone Oshun 4. Commencement of the Academic Year: Welcoming, Inducting and Developing Students, Michelle Morgan and Sally Brown 5. Establishing and Running a Scholarship Programme, James Forshaw PART II: Managing Throughout the University Year 6. The Students' Union Year, Mark Grayling and Gail Stephens 7. Managing Course Administration, Christine Child, Sue King, Rachel Lander and John Ryan 8. One Great Day: Organising Graduation Ceremonies, Pam Fearnley, Rachel Frost, Maz Brook and James Arthur PART III: Assuring the Quality of the Student Learning Experience 9. Managing Assessment Systems and Processes, Sandra Mienczakowski, Paul Kelly, Christine Bexton and Ian Hamley 10. Dealing with Complaints and Appeals, Liz Buckton with Lis Child and Jackie Flowers 11. Scrutinising Quality: Working with External Examiners and Others to Maintain Standards, Katie Akerman and Phil Cardew 12. Launching the New University Presence: The Case of University Campus Suffolk, Peter Funnell and Tony Rich 13. Assuring the Quality of Educational Provision in Universities, John Dishman PART IV: Maximising Student and Staff Engagement 14. Getting the Most from Staff: Using Talents to the Full, Stewart Harper, Sarah Gray, Sue North and Sally Brown with Kathy Ashton 15. University-Community Engagement: Analysing an Emerging Field, Max Farrar with Richard Taylor 16. Practical Examples of University-Community Engagement: Some Case Studies from Leeds Met, Sally Brown, David Ward, Chris Bailey, Pete Rodgers, Tina Conkar, Michael Gray, Brigid McClure, Inder Hunjan and Jill Adam 17. Employability: Realising the Potential of a University Education, Simon Barrie, Jacqueline Andrews, Laura Dean and Inta Heimanis 18. Conclusion: Leading the University beyond Bureaucracy, Sally Brown with Steve Denton List of Contributors Index