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Auditing Organizational Communication

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Redna cena: 70,13 €
Predvideni rok dobave: 7-14 dni
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Opis



Offers a comprehensive analysis of research, theory and practice pertaining to the communication audit approach. This work reviews the main options confronting organizations embarking on audit. It also discusses the merits and demerits of the approaches available.

"Auditing Organizational Communication" is a thoroughly revised and updated new edition of the successful "Handbook of Communication Audits for Organizations", which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments. Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach. They review the main options confronting organizations embarking on audit. They discuss the merits and demerits of the approaches available. They provide case studies of the communication audit process in action. They illustrate how findings can be interpreted so that suitable recommendations can be framed.; They also outline how reports emanating from such audits should be constructed. This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

Editorial Introduction. Part 1: Audits in Context. D. Tourish, O. Hargie, Communication and Organisational Success. D. Tourish, O. Hargie, Auditing Communication to Maximise Performance. Part 2: Audit Methodologies. P. Clampitt, The Questionnaire Approach. R. Millar, A. Tracey, The Interview Approach. D. Dickson, The Focus Group Approach. O. Hargie, D. Tourish, Data Collection Log-sheet Methods. K. Zwijze-Koning, M. de Jong, Communication Network Analysis. O. Hargie, D. Tourish, Auditing Professional Practice. O. Hargie, D. Tourish, Auditing the Virtual Workplace. D. Tourish, O. Hargie, Crafting the Audit Report. Part 3: Audits in Action. O. Hargie, D. Tourish, Charting Communication Performance in a Health Care Organisation. M. Skipper, O. Hargie, D. Tourish, Communication Audit of a Hospital Clinic. P. Clampitt, L. Berk, A Communication Audit of a Paper Mill. N. Tourish, D. Tourish, O. Hargie, Auditing Corporate Leadership. C. Downs, A. Hydeman, A. Adrian, Auditing the Annual Business Conference of a Major Beverage Company. D. McAleese, O. Hargie, D. Tourish, Auditing the Corporate Culture of a Large Manufacturing Company. D. Quinn, O. Hargie, D. Tourish, Auditing a Major Police Organisation. J. Gray, H. Laidlaw, Auditing a Major Retail Chain. C. Mills, A Case of making Sense of Organisational Communication. Part 4: Final Considerations. D. Tourish, O. Hargie, Strategy, Pedagogy and Research: The Role of Audits. Appendix
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O avtorju - Owen Hargie

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Podrobnosti o izdelku

  • Obseg/št. strani: 520
  • Datum Izida:
  • Jezik: angleški
  • Vezava: Mehka
  • ISBN/EAN: 9780415414463
  • Mere izdelka vxš: 23,4 x 15,6 cm
  • Založba Taylor & Francis
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